Privacy and security
Your personal information. You leave them with us, because that’s when you want to order something. But we can imagine that you would like to know why we ask for your personal information and what we do with it. We would like to tell you about this. If you still have questions after reading this, please let us know via our customer service.
All data that you leave behind us, we put very securely under lock and key with the most modern techniques. If you do not have anything to do with your data, you simply can not. If we give your information to someone else – you will read below why and when we do that – then we demand that the other person treats your data just as carefully as we do and only uses them for the purpose for which it was received. If you feel that this is not happening, please let us know via our customer service.
We often use your information to give you the most personal shopping experience possible. We fit what you see on the website of cheese trade ‘t Voorhuys on your interests. In this way we make one person happy with offers for goat’s cheese and the other with a farmer’s cheese. We use, for example, data from previous orders, your IP address and surf and search behavior stored in cookies. You can read more about cookies below.
What else do we do with your data?
We use your data for different purposes. After this you can see which goals they are. We use data received from you, but also data collected by ourselves. For example, information about your visit to our website.
Deliver your order
For your order we need your name, e-mail address, address (es), payment details and sometimes your telephone number. We can then have your order delivered and, if required, keep you informed about your order. We also give your details to others if necessary for an order, for example to delivery services.
In your account on the website of cheese shop ‘t Voorhuys we store the following information: your name, address (es), telephone number, e-mail address, delivery and payment details and specified information and interests. Convenient, because then you do not have to enter this data every time. We also store data about your previous orders so that you can easily find them.
You can call us during opening hours of cheese shop ‘t Voorhuys. To help you quickly with questions, we use your data and we make notes that we save. Handy if you call us again. You help us with analyzes and improvement of our services.
You can sign up for our newsletters soon. This way you stay informed of our offers, promotions and our news. We will soon have general and personal newsletters. We compile the personal newsletters partly based on your data, such as previous orders. That makes the newsletter more interesting for you. If you do not want to receive newsletters from us anymore, please sign up. It speaks for itself.
We love reviews. And our customers too. If you want to write a review, choose whether your personal details or your name are visible to other visitors and if we can contact you about your review. We keep track of who writes which review.
We have quite a few articles in our store so we can help you on your way. For example by pointing you at articles that are interesting to you. This is done on the basis of your previous visits to our website. We then look at cookies and your IP address, but also at what you bought from us earlier and your interests that we know because we asked you to do so. Read more about cookies here and how to turn them off if you want.
Improvement of our store and service
We are constantly improving our services. That is why we can use your data to ask you if you would like to participate in a no-obligation customer or market research. Sometimes others carry out that research for us. We give that other than your e-mail address. The other person must of course also comply with our privacy rules. For example, your e-mail address must be deleted at the end of the investigation.
Nobody likes fraud, neither do we. That is why we use customer data to investigate, prevent and counter fraud. If necessary, we provide customer data to the government.
We also store data from the contact person of our business customers and partners. If it is personal data, we treat this data just like our other customers.
If you use social media, for example Facebook, you can use your social media account in some places on our website. When you sign in, if you are logged in, to find an article, then that article appears on your social media account. The website of cheese shop ‘t Voorhuys does not get access to your social media account, but articles that you like, useful or useful, you can share with your friends. If you ask us a question via social media and we see that question coming through, we will save that message and your account name so that we can respond to your message.
What do we do not do with your data?
We never use your data to show you different prices to you than other customers. All our customers see the same prices for our items and products. You never sell your data to others.
Is your data not correct or do you have other questions?
If something is not correct or you want to view your data or have it removed, please contact our customer service.